We try our best but we can’t guarantee it.

Assigning team members to house cleaning appointments is a complicated dance as we have 30+ team members servicing 1,100 clients (new and recurring), all spread out across Ashford and surrounding areas.  Each of our cleaners has specific attributes and own “super powers” for different types of house cleaning and different types of homes.  Each client also has a busy life with family events, health issues, or vacations influencing their availability.

Our main goal is to make you happy.  And we do realize the best way to do it is to send you the team that had already succeeded in that.  It’s also the easiest thing for company and the preferred option for the cleaners themselves.  However, sometimes it’s nearly impossible to do because of the above-mentioned factors.

It is possible to always have your favorite team, if you:

• are very flexible on your cleaning times,
• inform us how important it is for you to have your team,
• treat your team with kindness and respect.

We have several clients enjoying this happy arrangement.  Even without any special arrangements, most clients get their regular team 80% of the time.  For the other 20%, all of our cleaners are fantastic.  You may discover – as many of our clients do –  you love the new house cleaning team even more than your prior team!  Also, we back our work with a 100% satisfaction guarantee.  If you tried another team and didn’t like it, we will address any issues and/ or issue a refund.

In some cases, the condition of the home is outside of the anticipated range, and special rules apply. We try to keep everything fair and provide a good value to our clients.

1) What conditions are we talking about? A home that hasn’t been cleaned thoroughly for several months or years, especially when there are multiple residents and pets, including homes that have several of these factors like surfaces covered in clutter, spoiled food, mold, grease on the walls, fur covering the walls and appliances, disconnected water or electricity, animal waste indoors, strong odor of animals or cigarettes.

2) What happens if your home falls into this category?  If our cleaner(s) determines upon arrival that your home is a bit outside of anticipated range, you have 3 options:

a) We spend the anticipated amount of time (or somewhat more) than a regular home would take, and “do what we can.”  Generally it’s 4 hours of work by 2 or 3 cleaners.  You can prioritize what’s most important for you (e.g. kitchen and bathrooms). We won’t be able to meet all of the items on our checklist for deep cleaning (e.g. window tracks, cabinets, lighting fixtures), but most clients are very happy with the results.

b) Alternatively, you can select our “heavy duty” extra.  When you do it before the job, we will be better prepared to tackle the scope of work and send cleaners with modified equipment and supplies, larger group of people and for longer amount of time. It costs extra, but your home will be in a drastically different condition after we’re done. If you haven’t selected it ahead of time, we will offer it as an option if we can accommodate it.  E.g. canceling or moving your cleaner(s) subsequent booking, sending more cleaners and equipment, etc.  Most of the time we can pull it off.

c) You can simply cancel the job. We will not charge you anything.

We send the sufficient number of staff to complete the job.  If it’s a standard service for 2-bedroom apartment, one cleaner would be sufficient.  If it’s a 5,000 square foot mansion requiring a end-of-tenancy, we will maybe require 2-4 cleaners.

Our cleaners come equipped with a full caddy of cleaning supplies provided by Ashford Cleaners Ltd. A list of these products can be found below;

1. SURE WASHROOM CLEANER AND DESCALER
2. CIF PRO FORMULA POWER KITCHEN DEGREASER
3. JANTEX GREEN GLASS AND STAINLESS STEEL CLEANER
4. CIF PRO FORMULA LEMON ALL-PURPOSE CLEANER
5. VIAKAL DESCALER
6. CIF FLOOR CLEANER
7. MULTI POLISH

Service time may vary.  The first time takes longer as we learn what works best for your home and where everything is located.  Each subsequent time is faster.

Also, it depends on what condition is your home is in.  Some people keep operating-room conditions at the home and just require a touch up or additional services. Others have three teenagers, a dog, and two jobs. We don’t judge you when we find an old slice of pizza stuck behind the dresser.  We’re here to help.  But it may take us a little longer to bring your home into the tip top shape.

Generally, it will take between two to three hours for a smaller home cleaning service and three to four hours for a larger home cleaning service. 

All customers need to provide a mop & bucket, toilet brush and vacuum cleaner.